Billing & Refund Policy
Effective September 27, 2026
Our refund policy
Thrive does not offer refunds. All purchases are final, except where a refund or other remedy is required by applicable law. We do not provide refunds for a change of mind, unused access, unused credits, partial subscription periods, or cancellation after a charge has been made.
Before you purchase
Review the price, currency, billing interval, included features, usage limits, and any renewal terms shown at checkout. Paid plans are currently marked Coming soon and checkout is not enabled. This policy applies when purchases become available; it does not mean you have an active subscription or that Thrive has charged you.
Subscriptions and cancellation
If a subscription is offered, its renewal terms will be displayed before purchase. Cancel before the next billing date to stop future renewal charges, using the cancellation method provided with your subscription or by contacting us if that method is unavailable. Cancellation does not refund charges already paid or create a prorated refund. Access for any remaining paid period follows the terms shown at checkout.
Billing questions and incorrect charges
For questions about an invoice, a duplicate or unauthorized charge, or access to a purchased feature, email contact@usethrive.xyz with your account email, transaction reference, date, and a description of the issue. Do not send full card numbers, passwords, or bank credentials. We will review billing errors; this does not create a discretionary refund entitlement.
Third-party purchases
Payments made to an employer, course provider, or another external service are governed by that provider's terms. Thrive cannot cancel or refund a purchase made through an external provider.
Your statutory rights
Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded. Where applicable law requires a refund, cancellation right, or other remedy, that requirement takes precedence over our no-refund policy.
Contact us
Send billing questions to contact@usethrive.xyz. This policy forms part of Thrive's Terms of Service.